Critical Reflection on "Skills on Wheels"

I have chosen the “Building Relationships” and “Management of Conflict” modules for this reflection as they are relatable and applicable to most business establishments. In a workplace context, I believe that it is necessary for people to communicate effectively with their co-workers. Thus, possessing this important skillset will allow them to establish a healthy relationship and create positive ambience in the workplace. Additionally, having the ability to resolve conflicts quickly and effectively will prevent disruption to the workflow. For both modules, I was able to understand the concept of each subtask and performed relatively well.  

Under the “Building Relationships” module, the “Task Level Interaction Approach” is extremely relatable to my past experience as the president of a student leaders club. Looking back, if I had applied the L.E.A.R.N framework during my service, I will be able to complete the assigned tasks more efficiently and build stronger relationships with my team. This collaborative step-by-step approach will help to align the mindset of the involved parties with the ideas and goal of the organisation before seeking for further improvement. 

On the other hand, I feel that the “Emotion Management” segment under the “Management of Conflict” module is extremely useful and would definitely be applicable in our daily lives. In times of conflict, people may act impulsively and unintentionally hurt the other party. Therefore, by adopting the 4Bs framework, they will be able to control their emotions and remain calm by replacing negative irrational thoughts with positive ones. This will refrain them from over-reacting and reduce the use of disrespectful words in their speech. 

In conclusion, this application is very useful and beneficial as it covers numerous topics with various frameworks and detailed explanation. Additionally, its contents are perspicuous and the aid of video simulation made the learning process more interesting and fun. 

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